Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the Falcon Power website, available at https://falconpower.sa, and any related online services, forms, catalogs, product pages, quotation requests, communication channels, and business interactions with Falcon Power Global Safety Equipment Company.

The website is primarily intended to provide information about Falcon Power products, services, catalogs, brands, technical capabilities, company details, and business contact channels. Unless expressly stated otherwise in writing, this website is not a direct online checkout platform and does not automatically create a sale, supply, installation, maintenance, or service contract.

2. Company Details

The website is operated by Falcon Power Global Safety Equipment Company, a Saudi company working in safety equipment, fire protection systems, firefighting products, fire alarm products, fire pumps, emergency lighting, fire extinguishing systems, safety supplies, accessories, and related project supply and support services.

3. Acceptance of These Terms

By accessing this website, browsing its pages, submitting a form, requesting a quotation, downloading catalogs, contacting Falcon Power, or using any information available through the website, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you are using the website on behalf of a company, organization, government entity, contractor, consultant, or client, you represent that you have the authority to act on behalf of that entity and to submit requests or information to Falcon Power.

If you do not agree with these Terms, you should stop using the website and avoid submitting any personal, commercial, technical, or project-related information through it.

4. Website Use

You agree to use the Falcon Power website only for lawful, legitimate, and business-related purposes. You must not use the website in any manner that may damage, disable, overload, interfere with, or impair the website or any related systems.

You must not:

• Use the website for fraudulent, misleading, unlawful, abusive, or unauthorized purposes.
• Attempt to gain unauthorized access to the website, servers, accounts, systems, databases, or networks.
• Upload or transmit malicious code, viruses, malware, scripts, or harmful files.
• Copy, scrape, harvest, or extract website content in a way that violates these Terms or applicable law.
• Impersonate another person, company, employee, supplier, customer, or authority.
• Submit false, incomplete, misleading, or unauthorized project or company information.
• Use the website in a manner that infringes intellectual property rights or confidentiality obligations.

Falcon Power reserves the right to restrict, suspend, block, or take appropriate legal action against any misuse of the website or related communication channels.

5. Product and Service Information

Product images, catalogs, specifications, technical descriptions, brands, approvals, certificates, drawings, diagrams, capacities, model numbers, and product details displayed on this website are provided for general informational and commercial reference purposes only.

Although Falcon Power makes reasonable efforts to keep website information accurate and updated, product information may change without prior notice due to manufacturer updates, stock availability, supplier changes, project requirements, technical corrections, regulatory changes, or website updates.

Falcon Power does not guarantee that all products, brands, models, certificates, technical documents, or capacities shown on the website are available at all times or suitable for every project.

Final product selection must always be confirmed through an official quotation, approved technical submittal, manufacturer data sheet, project specification, consultant approval, and applicable regulatory requirements.

6. Quotations and Proposals

Any quotation, proposal, price indication, catalog request, technical reply, availability confirmation, or communication issued by Falcon Power is subject to written confirmation and may be subject to additional terms stated in the relevant quotation or agreement.

Unless expressly stated otherwise in writing:

• Prices are not final until issued in an official written quotation.
• Quotations are valid only for the period stated in the quotation.
• Availability is subject to stock, supplier confirmation, import status, and project requirements.
• Prices may change due to currency exchange, shipping, supplier prices, customs, taxes, material cost, or market conditions.
• Technical details must be reviewed and approved by the client, consultant, contractor, or authorized project representative.
• Any oral price or informal message shall not be binding unless confirmed in an official written quotation.

Falcon Power reserves the right to correct clerical, typographical, technical, pricing, or calculation errors in quotations, proposals, invoices, website content, catalogs, or communications.

7. Orders, Purchase Requests, and Contracts

Submitting a request through the website, email, WhatsApp, phone, or social media does not automatically create a binding contract with Falcon Power.

A binding order or contract may require one or more of the following, depending on the nature of the transaction:

• Official written quotation issued by Falcon Power.
• Client purchase order or written acceptance.
• Payment, advance payment, or agreed financial commitment.
• Signed contract, stamped quotation, or approved project agreement.
• Technical approval, consultant approval, or authority approval where required.
• Confirmation of stock, delivery, lead time, and scope of supply.

Falcon Power may refuse, reject, cancel, or hold any order where information is incomplete, payment is not received, technical requirements are unclear, product availability changes, legal requirements are not satisfied, or the request is outside Falcon Power’s accepted scope.

8. Prices, Taxes, and Fees

Unless expressly stated otherwise in an official quotation, prices displayed or communicated through the website are indicative only and may not include VAT, shipping, installation, testing, commissioning, approval fees, civil works, accessories, consumables, customs, delivery charges, project-specific costs, or any additional services.

VAT and any applicable taxes, governmental fees, authority fees, delivery charges, or third-party fees shall be applied according to the applicable laws and the terms of the official quotation, invoice, or agreement.

Falcon Power may update prices at any time before final written confirmation of the order. Price changes shall not affect confirmed orders unless permitted by the relevant quotation, contract, or applicable law.

9. Payments

Payment terms shall be as stated in the official quotation, invoice, purchase order, or signed contract. Falcon Power may require advance payment, milestone payment, full payment before delivery, credit approval, or other payment arrangements depending on the client, product, project, and scope.

The client is responsible for verifying the official payment details before making any transfer or payment. Falcon Power shall not be responsible for losses resulting from payments made to incorrect, fraudulent, impersonated, or unauthorized accounts where the client failed to verify payment details through official channels.

Falcon Power may suspend supply, delivery, installation, service, warranty processing, or documentation if payment is delayed, incomplete, disputed, reversed, or not received according to the agreed terms.

10. Delivery, Lead Time, and Risk

Delivery dates, lead times, and shipping estimates are approximate unless expressly confirmed in writing. Delivery may be affected by stock availability, supplier delays, customs, transportation, site readiness, payment status, force majeure events, authority procedures, project changes, or circumstances beyond Falcon Power’s reasonable control.

Unless otherwise agreed in writing:

• Delivery scope must be clearly stated in the quotation.
• Unloading, lifting, storage, site access, and handling may be excluded unless specifically included.
• The client must provide accurate delivery location and authorized receiving person.
• The client must inspect delivered items upon receipt and notify Falcon Power of visible damage, shortage, or discrepancy within a reasonable period.
• Risk may transfer to the client upon delivery, collection, or handover according to the agreed terms.

11. Installation, Testing, Commissioning, and Site Work

Installation, testing, commissioning, maintenance, inspection, supervision, or site work shall only be included where clearly stated in the official quotation, contract, or written scope of work.

Where Falcon Power provides installation or site services, the client is responsible for ensuring:

• Site readiness and safe access.
• Availability of required drawings, approvals, permits, and site information.
• Coordination with consultants, contractors, site management, and other trades.
• Safe working conditions and compliance with site safety rules.
• Availability of electricity, water, storage, lifting, access, and other site requirements where needed.
• Timely approval of materials, samples, submittals, and work stages.

Delays caused by site conditions, client changes, missing approvals, other contractors, inaccessible areas, unsafe conditions, or incomplete information may result in additional costs, revised timelines, or work suspension.

12. Technical Approvals, Authorities, and Compliance

Fire safety products and systems may be subject to consultant approvals, Civil Defense requirements, authority approvals, project specifications, local codes, international standards, manufacturer instructions, and site-specific conditions.

Falcon Power may assist with product documents, catalogs, data sheets, certificates, technical submittals, or project coordination where agreed. However, final approval depends on the relevant authority, consultant, client, contractor, and applicable project requirements.

Unless expressly agreed in writing, Falcon Power does not guarantee that a product, document, drawing, submittal, or system will be accepted by a specific consultant, authority, client, or project unless the acceptance requirements are clearly provided, reviewed, included in the quotation, and confirmed in writing.

13. Cancellation, Changes, and Delays

Cancellation, modification, postponement, or change requests are subject to Falcon Power’s written approval and may be subject to charges, deductions, restocking fees, supplier fees, shipping fees, manufacturing costs, design costs, administrative costs, or any expenses already incurred.

Customized products, special orders, imported items, made-to-order products, approved project materials, installed items, opened items, used items, damaged items, and items ordered specifically for a client may not be cancellable or refundable unless required by applicable law or expressly accepted in writing by Falcon Power.

14. Returns, Replacement, and Refunds

Returns, replacement, or refunds are not automatic and shall be handled according to the applicable law, manufacturer policy, supplier policy, product condition, warranty terms, and the specific agreement between Falcon Power and the client.

A return or replacement request may be rejected where:

• The product was used, installed, damaged, modified, opened, or mishandled.
• The product was custom-made, specially imported, or ordered specifically for the client.
• The product was stored incorrectly after delivery.
• The product is missing packaging, labels, accessories, documents, or serial numbers.
• The issue is caused by incorrect installation, misuse, external damage, unauthorized repair, or site conditions.
• The request is made after a reasonable inspection period or outside the agreed return period.

Any accepted return may be subject to inspection, approval, supplier confirmation, deduction of costs, and applicable restocking or handling charges.

15. Warranty and Manufacturer Responsibility

Warranty terms vary depending on the product, brand, manufacturer, supplier, type of defect, usage conditions, installation method, maintenance history, and documents provided with the product.

Unless expressly stated otherwise in writing:

• Product warranty is subject to the relevant manufacturer or supplier warranty terms.
• Warranty does not cover misuse, incorrect installation, unauthorized repair, negligence, accidents, external damage, improper storage, abnormal environmental conditions, electrical faults, water damage, corrosion, consumables, or normal wear and tear.
• Warranty may require inspection, serial number verification, proof of purchase, and technical report.
• Warranty does not automatically include removal, reinstallation, site visit, delivery, transport, testing, commissioning, or third-party costs unless expressly agreed.
• Any warranty claim must be submitted promptly with full details and supporting evidence.

Falcon Power will make reasonable efforts to support valid warranty claims, but final warranty approval may depend on the manufacturer, supplier, inspection result, and applicable warranty conditions.

16. User, Client, and Visitor Responsibilities

You are responsible for ensuring that any information submitted to Falcon Power is accurate, complete, lawful, updated, and authorized.

You agree that:

• You will not submit false, misleading, incomplete, or unauthorized information.
• You have authority to share any company, project, technical, or personal data submitted to Falcon Power.
• You will review all quotations, technical documents, product details, and invoices before approval or payment.
• You will not rely solely on website content for final product selection, design, approval, or compliance decisions.
• You will verify product suitability with your consultant, engineer, contractor, authority, or project team where applicable.
• You will comply with applicable laws, safety rules, project rules, and contractual obligations.

17. Intellectual Property

All website content, including text, layout, graphics, designs, images, logos, icons, product descriptions, page structure, code, documents, and branding elements, is owned by Falcon Power or licensed to Falcon Power, unless otherwise stated.

You may view, download, or share website content only for legitimate business inquiry, product evaluation, quotation, or project review purposes. You must not copy, reproduce, modify, publish, sell, distribute, scrape, or use website content for competing, misleading, unlawful, or unauthorized purposes without prior written consent.

Product trademarks, brand names, certificates, and manufacturer logos remain the property of their respective owners. Any reference to third-party brands is for identification, product supply, or technical reference purposes only and does not imply ownership by Falcon Power.

18. Privacy and Personal Data

Falcon Power processes personal data according to its Privacy Policy, which explains how personal data is collected, used, stored, shared, protected, and processed.

By using this website or submitting information to Falcon Power, you acknowledge that you have read and understood our Privacy Policy.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Falcon Power shall not be liable for indirect, incidental, special, punitive, consequential, or loss-of-profit damages arising from the use of the website, delay in response, product unavailability, third-party platforms, technical errors, incorrect information submitted by the user, or reliance on general website content.

Falcon Power’s liability, where legally established and not excluded by applicable law, shall be limited to the value of the specific product or service directly giving rise to the claim, unless otherwise required by applicable law or expressly agreed in a signed contract.

Nothing in these Terms shall exclude liability where exclusion is not permitted under applicable law, including liability arising from fraud, intentional misconduct, or mandatory statutory rights that cannot be waived.

20. Force Majeure

Falcon Power shall not be responsible for delay, failure, interruption, or non-performance caused by events beyond its reasonable control, including but not limited to acts of God, fire, flood, pandemic, epidemic, war, civil unrest, governmental decisions, authority delays, customs delays, supplier failure, shipping disruption, strikes, power failure, cyber incidents, system outages, material shortages, or market disruption.

In such cases, Falcon Power may extend delivery or performance timelines, suspend obligations, propose alternative products, revise quotations, or cancel affected parts of the order where necessary and lawful.

21. Governing Law and Disputes

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

The parties shall first attempt to resolve any dispute amicably through good faith communication. If the dispute cannot be resolved amicably, it shall be referred to the competent courts or authorities in the Kingdom of Saudi Arabia, unless a separate signed agreement provides otherwise.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.