Privacy Policy

1. Introduction

This Privacy Policy explains how Falcon Power Global Safety Equipment Company, legally registered in Arabic as شركة فالكون باور العالمية لأجهزة السلامة, collects, uses, stores, protects, discloses, transfers, and processes personal data when you use our website, submit a form, contact us, request a quotation, request product information, download catalogs, communicate through email, phone, WhatsApp, social media, or otherwise interact with us.

By using this website or submitting any information to Falcon Power, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should not submit personal data through this website or related communication channels.

2. Who We Are

Falcon Power is a Saudi company operating in the field of fire safety, firefighting systems, fire alarm systems, safety equipment, fire pumps, emergency lighting, fire extinguishing systems, safety products, related accessories, and associated project supply and support services.

For the purposes of this Privacy Policy, Falcon Power may act as a data controller in relation to personal data collected through this website and related communication channels.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

• Our website and website forms.
• Quotation request forms and contact forms.
• Email, telephone, WhatsApp, SMS, and other communication channels.
• Social media messages and business inquiries.
• Catalog requests, product inquiries, project discussions, and service requests.
• Meetings, exhibitions, events, supplier communications, and business correspondence.
• Any documents, specifications, drawings, BOQs, or project files you voluntarily provide to us.

This Privacy Policy does not apply to websites, applications, platforms, or services owned or operated by third parties, even if links to such third-party services appear on our website.

4. Personal Data We May Collect

We may collect personal data that you voluntarily provide to us, as well as limited technical data collected automatically when you visit our website.

4.1 Data You Provide to Us

• Full name.
• Company name.
• Job title or department.
• Email address.
• Phone number or mobile number.
• City, region, or project location.
• Project details, product requirements, technical inquiries, or service requests.
• Messages, correspondence, quotation requests, purchase requests, and business communications.
• Documents, drawings, BOQs, specifications, data sheets, approvals, or files voluntarily submitted by you.
• Any other information you choose to provide through our website or communication channels.

4.2 Technical Data Collected Automatically

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited and time spent on the website.
• Referring website, campaign, or traffic source.
• Cookies, pixels, tags, and similar technologies where used.
• Approximate location derived from technical identifiers, where applicable.

We do not intentionally collect sensitive personal data unless it is necessary for a lawful and specific purpose, required for a project-related matter, required by applicable law, or voluntarily provided by you.

5. How We Collect Personal Data

Falcon Power may collect personal data directly or indirectly through the following methods:

• Website contact forms.
• Quotation request forms.
• Catalog or product information requests.
• Email communication.
• Phone calls and WhatsApp messages.
• Social media messages and advertising forms.
• Meetings, exhibitions, visits, and business events.
• Supplier, contractor, consultant, or client communications.
• Cookies, analytics tools, pixels, and similar website technologies.
• Documents, drawings, specifications, and project files shared by you or your authorized representatives.

We collect only the information that is reasonably necessary for the purposes described in this Privacy Policy, unless a longer or broader collection is required or permitted by applicable law.

6. Purposes of Processing Personal Data

Falcon Power may process personal data for the following purposes:

• Responding to inquiries, messages, and service requests.
• Preparing and sending quotations, proposals, catalogs, product details, and technical information.
• Reviewing project requirements, technical specifications, drawings, and BOQs.
• Coordinating with clients, suppliers, consultants, contractors, and project stakeholders.
• Providing customer support and follow-up communication.
• Managing orders, requests, deliveries, installation coordination, maintenance inquiries, and business records.
• Improving our website, services, products, user experience, communication quality, and internal processes.
• Sending marketing, promotional, or informational communications where permitted by law or based on consent where required.
• Maintaining records for accounting, tax, legal, regulatory, operational, and business purposes.
• Protecting our rights, property, business interests, employees, customers, suppliers, and website users.
• Preventing fraud, misuse, unauthorized access, cyber incidents, and unlawful activity.
• Complying with applicable laws, regulations, court orders, governmental requests, and legal obligations.

We will not use personal data for purposes that are materially different from the purposes described in this Privacy Policy unless we obtain the required consent or are otherwise permitted by applicable law.

7. Legal Basis for Processing

We process personal data only where there is a lawful and valid basis for doing so. Depending on the nature of the interaction, the legal basis may include:

Where consent is required, you may withdraw your consent at any time, subject to legal, contractual, regulatory, and operational limitations.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, improve performance, measure visitor behavior, support security, remember preferences, and improve marketing effectiveness.

Cookies and similar technologies may be used for:

• Essential website operation.
• Security, fraud prevention, and abuse detection.
• Website analytics and performance measurement.
• Improving page experience and usability.
• Measuring advertising performance and campaign effectiveness.
• Retargeting or marketing activities where legally permitted.

We may use tools such as Google Analytics, Google Tag Manager, Meta Pixel, LinkedIn Insight Tag, TikTok Pixel, or similar technologies if activated on the website. These tools may process technical identifiers, usage data, browser data, and interaction data according to their own policies and configurations.

You may disable cookies through your browser settings. However, disabling cookies may affect some website features, performance, analytics, or functionality.

9. Sharing and Disclosure of Personal Data

Falcon Power does not sell personal data. We may share personal data only where necessary, lawful, and proportionate to the relevant purpose.

We may share personal data with:

• Authorized employees, departments, and representatives of Falcon Power.
• Suppliers, manufacturers, contractors, consultants, service providers, or technical partners involved in responding to your request or supporting your project.
• Website hosting providers, email providers, IT service providers, CRM systems, analytics providers, cloud platforms, and communication tools.
• Delivery, logistics, installation, inspection, or maintenance partners where relevant.
• Professional advisors, including lawyers, accountants, auditors, insurance providers, and compliance consultants.
• Governmental, regulatory, judicial, or law enforcement authorities where required by applicable law.
• Parties involved in a business transaction, restructuring, merger, acquisition, or transfer of business, subject to appropriate confidentiality safeguards.

We require service providers and third parties who process personal data on our behalf to protect such data and use it only for the agreed and lawful purposes.

10. International Data Transfers

Your personal data may be stored, accessed, or processed outside the Kingdom of Saudi Arabia if we use international service providers, cloud hosting, email systems, analytics platforms, customer management systems, advertising platforms, or other digital tools.

Where personal data is transferred outside the Kingdom, Falcon Power will take reasonable measures to ensure that such transfer is carried out in accordance with applicable laws and that appropriate safeguards are applied to protect personal data.

International transfers may be necessary to operate the website, communicate with customers, store business records, analyze website performance, manage digital marketing, or provide requested services.

11. Data Retention

Falcon Power retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including responding to inquiries, preparing quotations, managing business relationships, fulfilling contractual obligations, complying with legal requirements, resolving disputes, enforcing agreements, and maintaining business records.

Retention periods may vary depending on:

• The nature of the data.
• The purpose of processing.
• Contractual and project requirements.
• Legal, tax, accounting, regulatory, or compliance obligations.
• The need to establish, exercise, or defend legal claims.
• Operational, technical, security, or record-keeping needs.

When personal data is no longer needed, we will delete it, anonymize it, securely archive it, or restrict access to it in accordance with applicable laws and internal procedures.

12. Data Security

Falcon Power applies reasonable technical, administrative, and organizational measures designed to protect personal data against unauthorized access, accidental loss, misuse, alteration, disclosure, destruction, or unlawful processing.

These measures may include:

• Access controls and user permissions.
• Secure hosting and system protection measures.
• Internal confidentiality procedures.
• Limiting access to authorized persons only.
• Data backup and recovery procedures where applicable.
• Security monitoring and review where applicable.
• Reasonable procedures for handling data-related requests and incidents.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable measures to protect personal data, we cannot guarantee absolute security.

13. Your Rights

Subject to applicable laws and lawful exceptions, you may have rights in relation to your personal data, including:

• The right to be informed about the collection and processing of your personal data.
• The right to request access to your personal data.
• The right to request correction of inaccurate, incomplete, or outdated personal data.
• The right to request deletion or destruction of personal data where legally applicable.
• The right to withdraw consent where processing is based on consent.
• The right to object to certain processing activities where applicable.
• The right to request restriction of processing where applicable.
• The right to request data portability where applicable under relevant laws.
• The right to know the purposes of processing and the categories of parties with whom personal data may be shared, where applicable.

To exercise any of your rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to any personal data request.

Falcon Power may refuse, restrict, delay, or charge for a request where permitted or required by applicable law, including where the request is excessive, unfounded, unlawful, affects the rights of others, conflicts with legal obligations, or relates to data that must be retained for legitimate legal or business reasons.

14. Marketing Communications

Falcon Power may send marketing or informational communications about our products, services, offers, catalogs, events, updates, or business opportunities where permitted by law or where you have provided consent.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe method provided in the relevant message, where available.

Even if you opt out of marketing communications, we may still send non-marketing messages related to your inquiries, quotations, orders, services, projects, legal notices, security notices, or business relationship with Falcon Power.

15. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, social media pages, catalogs, payment channels, mapping services, or external resources.

Falcon Power is not responsible for the privacy practices, content, security, policies, or actions of third-party websites or platforms. Your use of third-party services is subject to their own terms and privacy policies.

16. Business, Technical, and Project Information

If you submit project drawings, technical specifications, BOQs, site information, purchase requests, approval documents, certificates, or business files, we may process such information to evaluate your request, prepare quotations, provide technical support, coordinate with suppliers or partners, and maintain business records.

By submitting such information, you confirm that:

• You have the authority to share the submitted information with Falcon Power.
• The submitted information does not violate confidentiality obligations owed to another party.
• The submitted information does not infringe any third-party rights.
• You understand that Falcon Power may share the relevant project information with suppliers, consultants, contractors, or technical partners where necessary to respond to your request.

Falcon Power will take reasonable steps to treat business and project information with appropriate confidentiality according to the nature of the request and applicable obligations.

17. Children’s Privacy

Our website and services are intended for business, professional, and commercial users and are not directed to children.

Falcon Power does not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without an appropriate legal basis or consent where required, we will take reasonable steps to delete such data.

18. Online Communication and Limitation of Liability

While Falcon Power takes reasonable steps to maintain secure communication channels, electronic communications may be subject to risks such as unauthorized access, technical errors, delays, malware, phishing attempts, impersonation, interception, or third-party interference.

You should avoid sending highly sensitive information through unsecured channels unless necessary. You should also verify the authenticity of any communication, invoice, payment request, bank account details, or instruction received in the name of Falcon Power before taking action.

Falcon Power shall not be liable for damages, losses, delays, fraud, or unauthorized transactions resulting from incorrect information provided by you, compromised communication channels outside our reasonable control, third-party platforms, impersonation attempts, or failure to verify payment or account details.

19. Updates to This Privacy Policy

Falcon Power may update this Privacy Policy from time to time to reflect changes in our practices, services, website, technologies, legal obligations, regulatory requirements, or business operations.

The updated version will be published on this page with a revised “Last Updated” date. Your continued use of the website after the publication of any updates constitutes your acknowledgment of the updated Privacy Policy.